Summary
ZimSensei subscriptions are prepaid. We want you to feel safe trying the product — if something goes wrong on our side, we will make it right.
When we refund
- Technical failure: you paid but could not access the plan you bought for reasons under our control (outage, provisioning error).
- Duplicate charge: you were charged twice for the same period.
- Within 48 hours of first purchase: if you have used little or no practice and request a refund, we review case by case.
When we usually do not refund
- Change of mind after significant use of practice, exam, or marking.
- End of a prepaid period you already received access for.
- Dissatisfaction with individual AI marks alone — flag the attempt in-app so we can review; that is not automatically a refund.
How to request a refund
Email support@zimsensei.com from the account email with: payment reference, date, and a short description. We aim to respond within 2 business days. Approved refunds are returned via the original payment method where Pesepay/your bank allow it.
Demo access
Short demo accounts from the waitlist are free trial access and are not paid products; they expire automatically and are not refundable.